In today’s competitive business world and difficult economy, lucid, effective communication is more essential than ever before. Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression. Those with excellent communication skills get their message across clearly and effectively. Subsequently this course focuses on the key concepts, techniques and tricks of effective communication. At the end of this course attendees will have learned the following

• How to recognize the importance of effective communication in various situations
• How to improve interpersonal skills by understanding different personalities and their preferred communication styles
• How to identify listening as an active, constructive process
• How to use arguments and positive statements to lead people towards positive actions